Mission Statement
 

Mission

Harry Norman, Jr.'s philosophy, "the quality of customer service is only as good as the customer says it is" has guided both the vision and mission of Harry Norman, REALTORS® since 1930.

 

Our Mission:

  • Providing superior counsel to our buyers and sellers through leadership, experience and knowledge.
  • Engaging in honest, loyal and ethical business practices.
  • Maintaining an ongoing commitment to serve our communities by contributing our time and financial resources.
  • Committing to passionately exceed our customer's expectations.
  • Providing innovative strategies for business development.

Guiding Principles:

1. Service. Ensuring the trust and loyalty of our clients, associates and employees. Providing effective timely communications in all business dealings.

2. Integrity.  Respect and value all individuals. Maintaining the confidentiality of our clients.

3. Community. Preserving the value of home ownership as the fabric of our communities.

4. Excellence. Providing unparalleled professionalism and exceptional service. Continuing as leaders in innovation through education and technology.

5. Financial Stewardship: Empower and reward success.

 

Vision

Providing an exceptional real estate experience to every Harry Norman, REALTORS® client.

 

Code of Conduct

As a Berkshire Hathaway affiliate, we adhere to our affiliate’s code of conduct.

“Every day, in countless ways, the competitive position in each of our businesses grows either weaker or stronger. If we are delighting customers, eliminating unnecessary costs and improving our products and services, we gain strength. But if we treat customers with indifference or tolerate bloat, our businesses will wither. On a daily basis, the effects of our actions are imperceptible; cumulatively though, their consequences are enormous.”


- Warren Buffett, Berkshire Hathaway
Annual Report, Chairman’s Letter 2/28/2006




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